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Frequently Asked Questions

Is there a fee to create a membership?
- No, creating a membership to shop on is free of charge.
Can I create more than 1 membership account?
- You can create 1 membership with the same e-mail.
Can I buy just one product?
- Our products are sold wholesale.
Where can I access from My Account menu?
- You can edit your membership information.
Can I be a member from any country?
- You can be a member from any country and place your orders.
Can others access my personal information that I provide when I create a membership?
- Your membership and personal information will not be shared with other members and third parties without your consent, except as provided in the User Aggreement. You can review your rights in detail in the Membership Agreement and Privacy Policy.
Can I place an order without becoming a member?
- You have to become a member in order to complete your order, in accordance with legal regulations. Visit the How to become a member page to become a member.
How to Shop Wholesale on ?
- You can visit our how-to-shop page for more information.
Which cargo company do you use to ship the goods?
- We work with nearly 150 cargo companies. Please visit the Cargo Information page to view the cargo companies. Besides these, we can make a shipment with any cargo company you may wish, provided they have an agency in Turkey.
How can I track my cargo?
- After your order is delivered to the cargo company, we will inform you by phone and send you information documents through Whatsapp from which you can follow up your shipments.
What are the advantages offered to online members?
- 5% discount in Women's and Men's clothing and shoes specific to online members.
- You will be informed about our campaigns in advance with e-mails and sms messages every week.
- You will be informed about our new products in our website in advance.
Can I change the e-mail address I used for membership?
- You can change your e-mail address at My Account > arrange my information
I forgot my password. What should I do?
- Click on the I Forgot My Password link below the password field, when logging in. Type your e-mail address that you have registered for the site in the window that opens and click Submit. Password renewal link will be sent to your e-mail address. You will be asked to enter the new password when you click on the link.
Do I have to pay to become a member?
- membership is free of charge. You can easily become a member by filling out the membership form.
How do I get my membership approved?
- Our members are contacted by our customer representatives to approve their membership.